The Value Of Customer Service

Mark Sparks is a well-known entrepreneur with the primary focus of being principal to numerous startup companies. From a software company that sold $200 million worth of product per year to an insurance holding company built to nearly a billion dollar market cap, Sparks has experience in a wide range of enterprises. With his founding of Timber Creek Capital, a private equity firm, Sparks is able to take a startup company’s initial idea and develop goals as well as growth plans that will ensure success. Aiding in the development over over sixty start-up businesses since the 1970s, Sparks knows a thing or two about the how customer service plays a pivotal role in a booming business or complete failure.

In the summer of 2014, Marc Sparks: The Importance of “Quality” Customer Service was featured in Marc Sparks of Business. The blog covers how many companies throw the phrase “quality customer service” around without standing behind the meaning of the collection of words. This concept is applied unilaterally throughout the world of business in order to successfully resolve issues, find solutions, and provide assistance that will keep clients coming back. However, this is much easier said than done. Companies that have a team of well-trained staff should be able to tackle any problem without the need to escalate. Businesses do not exist without customers so investment of this training takes significant time, energy, and resources that will ultimately prove fruitful to the accumulation of an extensive client base.

Let’s think of customers as brand ambassadors who are generally loyal to the business they voluntarily choose to work with. Experiences are relayed whether positive or negative and happy clients are more likely to refer friends and colleagues, increasing business over time. The effort that employees choose to put forth to keep customers happy stems from the overall attitude of serving client needs within the organization. Similarly, if a client is required to spend money which results in a favorable experience, they are more likely to return to a business they know and have a positive association with. Quality customer service is directly related to the retention and loyalty of clients.

In general, customer service in the vital ingredient that enables a company to maintain profitability and continued success in the diverse and competitive market that exists today. If a business fails to provide this, the likelihood of a client continuing as a patron is doubtful and with the open access of internet and word of mouth, their negative experience is likely to be broadcasted, preventing further referrals.

Source: Marc Sparks Blog

Creating Your Own Wikipedia Article

Wikipedia is the most successful online encyclopedia with over 4.8 million English language articles. It is apparently the largest encyclopedia with a vast collection of knowledge ever massed. Wikipedia has accurate content and reliable information according to a study made in 2005 by Nature. Most people edit existing articles on Wikipedia to make them look as if they were theirs. You might be an example of such if you use Wikipedia more frequent. If not Wikipedia articles, you might have been editing other people’s articles. Today you are going to write your own article.

Before starting to write your article, consider the following tips to assist you make headway:

1) If you’ve registered an account, you can submit a new article directly. For registered and unregistered users who want to present their articles, you can do so at the Articles for Creation project.

2) Wikipedia articles require the subjects to be “worthy of notice” in order to avert chaotic incorporation of new topics. If you are not sure about your article title, ask questions at the Wikipedia Teahouse.

3) Before you commence, edit a few current articles to make yourself conversant with writing and using Wikipedia mark-up page.

4) Use trustworthy published sources. Use reliable sources to gather information and have references for your articles subject. It is recommended that you start using books and news archives instead of web search.

5) Ask for feedback. Inquire for a response on articles you wish to create in different locations such as the talk page or the Teahouse.

6) Start by creating the article in your user space. You can place your article on a subpage if you are a registered user. Take your time to modify it and ask editors for assistance and send it to the live part of Wikipedia once you’re done with it.

What to avoid

· Avoid orphaned articles- these are articles with no or fewer articles connecting to it. The problem with such articles is that it will be unfamiliar and get fewer readers. Provide links to you articles after creating a new article, so it will not be orphan.

· Avoid indecent articles about yourself- do not be tempted to write an article about yourself. If you are a remarkable person, avoid the urge to write or edit a Wikipedia article about yourself because someone else will. The biography might be yours, but the article in Wikipedia is not yours to tamper with.

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